Refund policy
Returns and exchanges
Designs by Danna™ wants every eligible order to arrive as expected.
To request a return for an eligible, non-personalized item, contact us through the store Contact page within 14 calendar days after delivery. Include your order number and the reason for the return.
Returned items must be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free from customer-caused damage
- In their original condition and packaging
Returns must be authorized before they are mailed. Unauthorized returns may not be accepted.
Approved returns should be sent to:
Designs by Danna, 395 Freindship Church Rd, Brooks, GA 30205
Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect because of a Designs by Danna™ error. Original shipping charges are not refundable except when required by law or when the return results from a Designs by Danna™ error.
Custom, personalized, and made-to-order products
Custom, personalized, and made-to-order products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect because of a Designs by Danna™ error.
Customers are responsible for reviewing all submitted names, dates, spelling, colors, sizes, quantities, and other personalization details before placing or approving an order.
Damaged, defective, or incorrect orders
Please report a damaged, defective, or incorrect item through the Contact page within three calendar days after delivery whenever reasonably possible.
Include:
- The order number
- A description of the problem
- Clear photographs of the item
- Clear photographs of the packaging when shipping damage is involved
Do not discard the item or packaging until the claim has been reviewed.
When a claim is approved, Designs by Danna™ may provide a correction, replacement, or refund, depending on the circumstances and product availability.
Non-returnable items
The following are not eligible for return unless damaged, defective, or incorrect because of a Designs by Danna™ error:
- Custom or personalized products
- Made-to-order products
- Digital products or downloads
- Gift cards
- Clearance or final-sale products
- Products that have been used, worn, washed, altered, or damaged by the customer
Cancellations
Contact Designs by Danna™ as soon as possible after placing an order.
A cancellation may be approved if production, personalization, packing, or fulfillment has not begun. Cancellation cannot be guaranteed after work on the order has started.
If Designs by Danna™ cancels an unshipped order, the amount paid for the cancelled merchandise and associated shipping charges will be refunded.
Refund processing
Approved refunds are issued to the original payment method.
Designs by Danna™ will generally submit an approved refund within 10 business days after the returned item is received and inspected or after a claim is otherwise approved. The customer’s bank, card issuer, or payment provider may require additional processing time before the credit appears.
Contact us through the store Contact page if an approved refund has not appeared after the applicable processing period.
This policy does not limit any consumer rights that cannot legally be waived.