Shipping policy

Shipping area

The initial Designs by Danna™ Shopify launch ships to eligible addresses within the United States and supported U.S. territories.

International shipping is not part of the initial authorized launch unless Designs by Danna™ approves and enables it separately.

Order processing

In-stock products are generally prepared for shipment within two to five business days after payment and all required order information have been received.

Custom, personalized, and made-to-order products may require additional production time. Any different processing estimate will be stated on the applicable product page, order confirmation, proof approval, or customer communication.

Business days are Monday through Friday, excluding recognized holidays.

Shipping charge

Standard domestic shipping is currently $12.95 per order unless a different rate or approved promotion is displayed during checkout.

The shipping amount shown during checkout controls the order.

Delivery estimates

Processing time and carrier transit time are separate.

Carrier delivery estimates begin after the package has been transferred to the carrier. Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier disruptions, emergencies, and address problems may cause delays outside the control of Designs by Danna™.

Delayed orders

Designs by Danna™ will make reasonable efforts to ship within the processing period stated for the order.

If an order cannot be shipped within the promised period, Designs by Danna™ will provide an updated shipping estimate and an opportunity to accept the delay or cancel the unshipped order for a refund, as applicable.

Address accuracy

Customers are responsible for submitting a complete and accurate shipping address.

Contact Designs by Danna™ immediately if an address correction is needed. Address changes cannot be guaranteed after packing or fulfillment has begun.

Additional charges resulting from an incorrect, incomplete, refused, or undeliverable address may be the customer’s responsibility.

Tracking

Tracking information will be provided when available after the package is shipped. Tracking updates are controlled by the carrier and may take time to appear.

Packages marked delivered

For a package marked delivered but not located:

  1. Check the delivery area, mailbox, porch, building office, and other secure locations.
  2. Ask household members or neighbors whether they accepted the package.
  3. Review the carrier’s tracking information.
  4. Contact the carrier when appropriate.
  5. Contact Designs by Danna™ through the store Contact page with the order number if the package remains missing.

Designs by Danna™ will assist with available carrier information but cannot guarantee replacement or reimbursement for a package confirmed as correctly delivered to the address supplied by the customer.

Damaged packages

Keep the merchandise and all packaging.

Report visible shipping damage through the Contact page within three calendar days after delivery whenever reasonably possible. Include the order number and clear photographs of the product, packaging, and shipping label.

This policy does not limit any consumer rights that cannot legally be waived.